Support Ticketing Systems: Customer support continues to be greatly enhanced with technology and internet-based services, particularly with regard to handling client satisfaction. When customers have trouble they are able to now issue a ticket, bearing their info, information on their problem, or demands for any solution, on the service provider’s website to encourage them to consider their problem.
However, the entire process of Support Ticketing Systems isn’t a one-task process. It calls for filing a complaint, delivering confirmation emails, assigning the complaint to part of support, analyzing and solving your condition, updating the records and delivering notification emails, etc. Firms that possess a large customer database should make the most of support ticket systems to deal with their customer problems in a fast, efficient, and arranged manner.
Within this publish we are listing the top free and paid support ticketing systems which support you and enhance your customer care experience. Do browse the features offered and also the price plans or visit their sites to learn more.
Free and Paid Support Ticketing Systems
Freshdesk is among the best support ticketing software. You may also have it free for existence for several support underneath the free plan. Freshdesk isn’t any under Zendesk in features and ease. You can easily use it and simple to handle. Freshdesk enables your clients to effortlessly submit complaint tickets and offers your support with the proper tools to handle individual complaints easily.
- Price: Freshdesk is free to use, with plans varying from $15/month to $79/month.
osTicket is easily the most popular free ticket system and it’s available in 2 versions: downloadable and located. The downloadable version is free of charge and needs to be located by your server. The located version, branded as SupportSystem, is really a compensated ticketing service using the reliability and security of managed cloud hosting.
- Price: osTicket is free.
HESK is a free help desk software. Its features like ticket submission, attachments, junk e-mail protection, email notifications, understanding base, access limitations, canned responses, reports, rating, etc.
- Price: Hesk starts at $39.95 (one-time fee).
- Try a demo.
Spiceworks is really a free software suite for IT professionals and firms. It provides many tools to simplify IT work for example network manager, help-desk software, questions, solutions, etc. Its help-desk software programs are outfitted with features for example ticket submission via website or email, ticket organization, automating ticketing job, knowledgebase, etc.
- Price: Spiceworks is free.
Request Tracker is really a free and open-source issue tracking system.. It is filled with features like the dashboard, relationship graphs, mobile-enhanced interface, time-tracking and reporting, PGP support for emails, branding, custom theming, knowledgebase, etc.
- Price: Request Tracker starts at $125/month.
Zendesk is really a top-of-the-market software suite that is made to suit the requirements of the client, agent, and manager. Its very easy-to-use interface enables people to submit their tickets via various channels (like website, email, phone, Facebook, etc.). Agents could possibly get customer profiles and threaded group conversations and managers could possibly get relevant analytics and reports.
It’s readily available for various cellular devices including Android, iPhone, Home windows Phone, BlackBerry, etc.
- Price: Zendesk starts at $49/month.
- Try a demo.
Vision Helpdesk is really a multi-funnel web-based helpdesk software. With improvements like Satellite helpdesk, Ticket billing, and Blabby, it stands from the crowd. It also links separate helpdesks to some central helpdesk. Onpar GPS could be extended using modules and application integrations, which are readily available for mobile too.
- Price: Vision Helpdesk has a free 30-days trial, the plan starts at $12/month.
HelpSpot is really a comprehensive, web-based help-desk software. It’s lots of wonderful features like a centralized help-desk portal, ticket management, filtering, automation, mobile-enhanced interface, customer management, time tracking, benchmarking and satisfaction reporting, multi-brand support, etc.
- Price: HelpSpot has a free 21-days trial, the plan starts at $14/agent/month.
JitBit Helpdesk is available in two variants: online Based Help-desk and SaaS Help-desk. The previous could be obtainable (upon purchase) and located in your server as the latter is located remotely in JitBit’s cloud and could be utilized with the Web. It provides features like a knowledgebase, reporting, asset-tracking, customizable interface, enables limitless agents, email integration, etc.
- Price: JitBit Helpdesk’s plan starts at $1699/year.
- Try a demo.